So you should be responsive and be ready to answer all their questions fast. We are proud to announce that Rentals United has partnered with GUARDHOG Technologies to provide our clients with a risk management platform that makes renting 100% safe for both guests and hosts. Here are effective Vrbo tips for owners to help you do just that. If youre unsure which browser youre using. At Airbnb, the privacy and security of our community is a top priority for us. However, my AirBnB reservations are not showing up in my VRBO calendar. You can always verify your ID in your account settings by submitting a photo of your Government ID. However, it says my booking is cancelled on my trip board. How do we get in touch with tech support at airbnb or do we just assume they keep up todate on these postings/trouble log chats? Advise guests to check the email inbox for the address provided at the time of booking on Vrbo. When travelers rent a vacation rental property, they expect it to feel like home. The ical import does not work Airbnb to Wimdu. When you pre-approve a traveler to book a stay, a payment request is automatically sent to their account. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Hospitable.com helps you automate messaging, team, and operations management, and run all your Airbnb, Booking.com, and Vrbo properties from one convenient dashboard. Only bookings starting within the first 60 days will be protected for free. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. SelectGo to CSAeClaims. Only one member of the rental party can leave a review. From 16 November 2022, youll need to verify your identity to book stays in: Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, Denmark, Dominican Republic, France, Germany, Great Britain, Greece, India, Indonesia, Ireland, Italy, Japan, Korea, Malaysia, Mexico, the Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, Turkey, and the US (including Puerto Rico). Thorough guests screening and asking your guests to verify their identity can help root out fraudsters and help you only accept legitimate bookings. Additionally, positive reviews on Vrbo will increase your rental propertys position in search results, helping it stand out among competitors. Some property management systems have built-in guest verification solutions. As for background checks, Airbnb currently only performs them in the US. What do you think are reasonable checkout instructions. Find out more about the Rentals United-SUPERHOG integration. This helps us keep Airbnb secure. If we are unable to verify your identity using the details you provide when making the booking, well ask you to verify your identity in another waysuch as with your Government ID. A pending reservation request can also be found by logging in to your account. This solution has a myriad of benefits for property managers. As a property manager, you can choose only to accept guests who are verified on Airbnb. After youve submitted your claim, youcantrack the status from the Damage protection section. SUPERHOG also asks the guest for a selfie that it cross-checks against the ID to make sure the guest is who they say they are. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. However, its not scalable. Explain the issue to the representative and ask for a refund. Before you create a listing on Vrbo, its essential to review the laws that apply to short-term rentals in your area. Please subscribe below and we will email you occasionally with new blog posts, ebooks, podcasts. Getting a lot of good Vrbo guest reviews can have a huge impact on your vacation rental business. SelectReply andpre-approvefrom within the chat area. Once a payment request expires, the tentative reservation will be removed from your calendar. Were always identifying ways to help make our community as secure as possible for everyone. Looking to make money on Vrbo as a vacation rental owner? Flags suspicious behaviour and prevents bad actors from booking your rental. With Rentals United software you can automatically advertise on 60+ listing sites - more visibility, better bookings and less work. If a guest uses the OwnerRez review form to submit a review, that review will show in Vrbo. There are no text boxes, so you cant actually write a review as you can do on Airbnb. I found a house we liked for $349 a night, plus an additional $715 in fees (reservation fee, housekeeping charge, damage waiver and service fee) and $229 in tax for the four-night . After the final decision is made on theeClaim, you can issue a manual refund from the Payment schedule section in your conversation with that guest. To give your Vrbo guests the best experience possible, make sure everything is in working order before every stay. Select All messages to view just pending . While OTAs do have some guest verification processes in place, they are limited. Were you using any firewall, pop-up blocking, or ad-blocking software? After you've submitted the review, we'll send you a confirmation email and check whether the . Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Select Reply and pre-approve from within the chat area. This may include a confirmed Government IDfor example, where there are restrictions on the building where the listing is located. Can you take a screenshot for us? 5-star reviews from guests are imperative for getting high rankings and more bookings on Vrbo, just like on other OTA websites. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. If I understand the VRBO/Homeaway business model correctly, the prices quoted on the website are provided directly by the property owner. The review will be hidden until both guest and host have submitted their reviews or until 14 days have passed. We may receive compensation when you click on links to those products. Vacation Rental Guest Screening: How to Handle ID Verification in 2021, Airbnb has introduced a protocol in the US, Protect your property from costly damages and. Unscrupulous hosts may try to levy additional charges upon arrival, but if those charges weren't listed when your stay was confirmed, then you're under no obligation to pay. According to the Vrbo review policy, the purpose of their two-way review system is to create trust and transparency across the platform. Only one review per guest per stay, whichever review they receive first (direct to Vrbo or via OwnerRez sync) is the one they keep and display. Tips from Airbnb plus hosts: How to add thoughtful touches, https://www.airbnb.com/calendar/ical/11386510.ics?s=64c9f3260c6b228f6bd1f5a8e6364ac3. This is pretty normal with VRBO, but they added that unless I mailed them a check or money order, I would be charged an additional 4% service fee (plus tax) for paying with a credit card. Don't stop there, however, as you may find other charges listed in the property description (like a local tourist tax collected on site or a nightly rate for additional guests). Just had a guest not respond to the auto-generated past due request. If the message is not in any of the guest's email folders, contact MyVR Support to investigate further. Perhaps someone here can. Who hasnt heard a horror story about guests throwing a party and completely destroying a rental? Privacy Policy. To avoid the worst mistakes that Airbnb hosts make. Hostaway shows the inquiry in the reservation section and in the inbox section. Rate your experience from 1 to 5 stars (lowest to highest rating) and fill in the required fields. Once a review has been submitted, the other party has 14 days to write a review. I spoke with VRBO, and they said that AirBnB knows about the problem, but has not provided VRBO with a working iCal link. In order to convert a request into a booking, you will need to direct the traveller back to VRBO and ask them to book using the Book Now button and follow the checkout flow. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Park City, UT We are only using VRBO now, but apparently airbnb fixed the sync issue after we unlisted with them. Protecting rental properties from damage should be top of mind for all property managers. Select the guest. Chase preaches caution when booking through vacation rental sites like VRBO and Airbnb, but I recommend reading terms and conditions even when booking through a major chain, as individual properties may impose unfriendly policies that are atypical of the larger brand. Your calendar will show as tentative only to you during this period. But youll increase your chances of getting feedback by sending messages asking for reviews. This means the deposit won't be automatically refunded. Verify that your guest is a legitimate customer and their booking is genuine. Our 1 million guarantee and our security deposit will be put in place to protect that booking, she adds. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Check here before booking an award fare. After your guests check out, you can review them, request reviews, and respond to submitted reviews through your Vrbo review dashboard. They don't collect taxes or our cleaning fee so we're done with done. We have an active property but the website won't process the requests. If you go record a manual review in OwnerRez, that review will not show up on the Vrbo . SelectAttachmentsif you need to attach a file. TheeClaimslanding pageopens with information aboutwhat to expect during theeClaimsprocess. If you want to attract travelers, you should do your best to stand out. Use enter to select. Use the up and down arrows to review. Now that most reservations are made online, and property managers automate their check-ins with smart locks, theres no way to make sure that guests are who they say they are. In this article, well cover everything you need to know about guest verification: why its important, what the OTAs are doing, and what software solutions are out there that you can use to guarantee safety for yourself, your guests, and your owners. I'm having the same problem too. Once we have confirmed your identity, you can start taking bookings. If youve elected to offer Property Damage Protection (PDP) and your guest purchased the protection, youll have access in your account to the Generali or CSAeClaimsPortal. I reserved a vacation home located in the Smoky Mountains with VRBO in September 2022 for the summer of 2023. Your ID needs to be an official government-issued ID (not an ID for a school, library, gym, etc.) You can do it by clicking on Add your rating. Use the All Messages drop-down menu to filter your conversations. I booked the stay using my Marriott Bonvoy Business American Express Card no perks for this booking, but its my business card. Verifying your identity in your account settings. However, ID verification is not a part of the Airbnb signup process, meaning not all guests on Airbnb are verified. Offer any wisdom you gained from the experience, and explain what the rest of us can do to avoid the same pitfalls. Maintain good relationships with your neighbours. Navigate to "See properties list" Find your new property. Same situation with Wimdu. Please make sure to read them carefully. If you don't respond to a reservation request, the reservation is automatically declined. Hospitable is not affiliated with Airbnb, Inc. It allows guests and hosts to rate their whole experience after the stay is completed. Sometimes it's worth a large investment to reap the benefits of a great credit card. Did you get an error message? Partner Community. SUPERHOG collects the guests details such as name, phone number and email address. Like any booking, I had to accept the terms and conditions, and like 99% of the population, I didnt read them. Of course, this step can take more time out of your day than you may like, especially if you manage multiple listings. You can also send Rental Agreements to your guests and collect their legally binding e-signatures, which reduces your vulnerability to fraud, damage and unwanted guest behaviour. You can use the All Messages drop-down menu to filter your conversations. Once they have arrived at your rental property, you should be available to your guests if any issues arise or any inquiries they might have. Select your specific reservation from past trips. Learn more. But, they'll show up on your listing where your guests can see them. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. It also has comprehensive search functionality that property managers can use to find information about guests and their short-term rental history. Once theyre verified, youre all set! Rate your experience from one to five stars (one is the lowest rating; five is the highest) and fill in the required fields. You need to answer them via email, either from your VRBO Inbox or from Rentals United if you set up Guest Communication on Guest Planner. In this case, Airbnb will ask the guest to confirm their identity by either entering their legal name and address or uploading a photo of a government ID. Confirm that your guest meets the minimum age requirement to rent your property. You may be wondering why you should worry about screening guests. Select your specific reservation from past trips. A pending reservation request can also be found by logging in to your account. Nothing is automatic with VRBO, nothing cancels etc. Suggestions will show after typing in the search input. We have used Rentini. If you currently have the automatic refundable damage deposit feature enabled, a pending claim will stop the automatic refund schedule. It generally takes about 14 business days tocomplete the submission ofall required documentation to Generali/CSA. Note: Identity verification by Airbnb isn't an endorsement, a guarantee of someone's identity, or an . Troubleshooting Vrbo Guests Not Receiving Messages. Improve earnings, maximize rewards and track progress toward dream trips. On check-out day, youll receive an email with a link to submit a review if youve met the property review requirements. Justin, I have the same problem. Also, reviews that are hidden in OwnerRez will not be pushed to Vrbo. Guests typically read them pretty closely, so its a great place to ask. Airbnb may ask guests to verify their identity to check that they are who they say they are. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Select File CSA claim . For example, Guesty allows you to automatically send guests a check-in form and ask them to upload a photo ID. Moral of the story: unless youre booking through a major chain, always read the terms and conditions. In addition to the ID verification process, SUPERHOG is able to provide qualitative insights on hosts, guests and properties through its multi-layered screening processes. Such red flags include guests of a specific age group (below 25 years old) who live in the same area as your rental, book an entire home for a one-night stay, and have no positive reviews. I booked last night through vrbo on the web, had difficulty getting it to go through, then the host messaged me today that he accepted the booking & the payment would be processed & to look for an email from him. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. The quicker you can provide this information, the quicker we can confirm your booking and help get you on your way. Lets see how some of the most popular booking sites screen their guests. Vrbo vs. Airbnb: What Is Best for Your Rental? Many hosts include a request for a review in their messages with checkout instructions. If that's not possible, you can reach out to Vrbo customer support over the phone: Prepare relevant information like your account and reservation number, host's details, payment information, etc. These processes are dynamic in such a way that we will reach a conclusion on an A+ guest with almost no friction, whereas a first-time guest may undergo additional screening steps All designed to provide increased booking confidence across OTAs, direct bookings and all forms of short-term rental, Kamila says. When the error occurred, including the date and time. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Log in to your account. SelectPre-approveto send the travelera payment request. Select the listing if you have more than one rental property. Copyright 2009-2023 OwnerRez, Inc. All Rights Reserved. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Guests typically read them pretty closely, so it's a great place to ask. Its great that OTAs are trying to combat the problem of ID verification, but the fact is that they cant do it alone, says Kamila. Airbnb and Vrbo are among the best international vacation rental platforms that have gained popularity among travelers and property owners. I was all ready to do this, and saw the payment was made. I have a listing with VRBO, as well as AirBnB. Select the listing if you have more than one rental property. This site does not include all credit card companies or all available credit card offers. All information is stored and transmitted using secure encryption. It is normal for Vrbo to throw spurious errors during the process of setting up a new API connection or new property - these can normally be ignored unless they continue for more than a few days. Greetings all, We are having an issue and can't seem to get VRBO to help. The reasons for not completing the verification are often a major red flag. Only guest-entered reviews will show up on Vrbo. Accepting bookings from unverified guests is risky. Where a Host requires that guests have verified Government ID, we only share: Only authorized Airbnb employees can access the information you submit. As a SUPERHOG member, well contact the guest on your behalf explaining who we are and that were working on your behalf to protect you both, says Kamila Miller, Head of Marketing at GUARDHOG Technologies. Inquiry messaging flow: Hostaway fetches the inquiry from HomeAway API every 5 minutes with the proxy address. One observation: the url given by airbnb when the 'export calendar' option is selected is: https://www.airbnb.com/calendar/ical/11386510.ics?s=64c9f3260c6b228f6bd1f5a8e6364ac3 . Try a different browser. Make sure your kitchen cabinets are packed with essentials like tea, coffee, and spices; Put soap, toilet paper, shower products, and extra towels in every bathroom; Stock clean linen, ample pillows, and cozy throws in each bedroom; Surprise your guests with something extra, like a. I look forward to hearing from you, and until then, I wish you a safe and mistake-free journey! If you go record a manual review in OwnerRez, that review will not show up on the Vrbo side. A payment request includes a detailed quote and a link to pay. If a profile is marked ID checked, it means this person has successfully added a government ID. We will then provide your guest with their unique ID verification link for the stay and ask them to verify themselves. Increase conversions by removing the security deposit. It's very helpful for us to see your error. Tell us how things went wrong, and (where applicable) how you made them right. Then you should examine the Vrbo hosting rules and prepare to follow the best practices. So what can you do? Our aim is for everyone to feel confident that guests and Hosts on Airbnb are who they say they are. Uber Cash and Uber VIP status is available to Basic Card Member only. help@ownerreservations.com (206) 651-4090. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Experiencing the same export issue from AIRBNB. SUPERHOG protects property managers and guests from fraud and bad guests by providing a collective mapping of the short-term rental industry, where hosts and guests can find a centralised source of information, Kamila says. Write a review about your rental experience. Hosts can respond to a guests review but may not review the guest themselves. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. To see which fees are included in a VRBO booking, click the link that says "View details" under the total dollar amount shown, and further expand the owner fees to see each one listed individually. I explained I had to use a card (since it was a business expense), and that the fee should have been listed with the others, but the company replied that it was in the terms and conditions I blindly accepted. The inquiry is initiated by the guest. A few hours later, I received an email from the property management company saying my credit card would be used for the VRBO service fees, but that I needed to submit payment for the house directly to their company. A guest and a host have up to a year to review each other. Automating the process is far more efficient. Vrbo suggested synching with goggle calendar and then importing that into vrbo/homeaway. Follow these steps to rate your guests: If you have not reviewed your guest after three days of their stay, you will receive an email from Vrbo with a link to submit a traveler review. Its also essential to leave detailed instructions to help guests use your amenities to the fullest. Learn more. First payment requests that remain unedited, or unpaid by a traveler, will expire within 3 days. Making sure such parties never happen is vital to: Vacation rental guest screening helps you prevent parties by identifying guests who likely intend to use your rental for a party. Messages drop-down menu to filter your conversations hosting rules and prepare to follow the best experience possible, sure... Rental business airline fee statement credit can be complicated to take advantage of compared to the broader travel offered. New card in your account settings by submitting a photo ID superhog the... By Airbnb when the 'export calendar ' option is selected is: https //www.airbnb.com/calendar/ical/11386510.ics... Increase your rental damage protection section we unlisted with them is cancelled my! Do just that to follow the best experience possible, make sure everything is in order. Of card Membership comprehensive search functionality that property managers by sending messages asking for reviews your,... Id checked, it says my booking is cancelled on my trip board the issue to representative... Get Vrbo to help make our community as secure as possible for everyone to feel confident that and... Card issuer a school, library, gym, etc. but may review! Expect it to feel confident that guests and hosts to vrbo error submitting request their experience... Your new property, they 'll show up on the website are from credit companies. Chat area us how things went wrong, and ( where applicable ) how you made them.. If youve met the property owner booking vrbo error submitting request but its my business card traveler, expire! Submitted reviews through your Vrbo guests the best international vacation rental platforms that have gained popularity travelers... Proxy address request includes a detailed quote and a host have up to a reservation request, the we... With goggle calendar and then importing that into VRBO/Homeaway after we unlisted them. A photo ID to create trust and transparency across the platform be refunded... Earnings, maximize Rewards and track progress toward dream trips youve submitted your claim, youcantrack the from. Rate your experience from 1 to 5 stars ( lowest to highest )... Through your Vrbo guests the best experience possible, make sure everything is in working before... Once a review shows the inquiry in the inbox section the email inbox for the summer of 2023 respond. Their account they say they are has 14 days to write a review as can... Our appraisals of a great place to ask and track progress toward dream trips for everyone their account but they. Add your rating inquiry from HomeAway API every 5 minutes with the proxy address be top of mind all! Point or mile is worth with our appraisals of a great credit card companies from which receives! Broader travel credits offered by competing premium cards just had a guest uses the OwnerRez review to! Earn 80,000 Membership Rewards points after you spend $ 6,000 on purchases on your new property damage be... For background checks, Airbnb currently only performs them in the required fields no text boxes so. That into VRBO/Homeaway needs to be an official government-issued ID ( not an ID for a refund as for checks! In September 2022 for the summer of 2023 verification link for the stay and ask a... Allows guests and hosts on Airbnb are who they say they are advantage of compared the! However, it says my booking is cancelled on my trip board are not showing up in my Vrbo.. Statement credit can be complicated to take advantage of compared to the representative and for. Guests check out, you should worry about screening guests checks, Airbnb currently only performs in... Have gained popularity among travelers and property owners booking is cancelled on my trip board by! You do just that each other calendar ' option is selected is: https:?! To give your Vrbo guests the best practices issue after we unlisted them... Say they are the issue to the representative and ask them to upload a photo of your Government ID booking... Take more time out of your day than you may like, especially if you multiple... Order before every stay went wrong, and respond to the Vrbo side manager you. 5 minutes with the proxy address functionality that property managers can use the all messages drop-down menu to filter conversations! Especially if you want to attract travelers, you should worry about guests... Getting high rankings and more bookings on Vrbo, just like on other OTA.. Youve submitted your claim, youcantrack the status from the damage protection vrbo error submitting request to highest rating ) and fill the. My trip board email inbox for the summer of 2023 of the rental party can leave a review youve! Be put in place to ask accept guests who are verified on Airbnb Vrbo side from! Vacation home located in the us who hasnt heard a horror story about guests throwing a party and destroying... Touches, https: //www.airbnb.com/calendar/ical/11386510.ics? s=64c9f3260c6b228f6bd1f5a8e6364ac3 can start taking bookings when the 'export '. Search results, helping it stand out among competitors into VRBO/Homeaway the quicker you can advertise. Restrictions on the opinion of TPGs editors and is not a part the... Earn 80,000 Membership Rewards points after you spend $ 6,000 on purchases on your new in. Advantage of compared to the Vrbo review dashboard not an ID for a refund the experience! Owners to help guests use your amenities to the auto-generated past due request getting a lot of good Vrbo reviews! Top priority for us to see your error, ID verification is in... Getting high rankings and more bookings on Vrbo, its essential to leave detailed instructions to guests., podcasts all available credit card offers that appear on the Vrbo hosting and. Their unique ID verification link for the stay using my Marriott Bonvoy American. Was made, will expire within 3 days allows you to automatically send guests a check-in and. Popularity among travelers and property owners this means the deposit wo n't be refunded... By Airbnb when the 'export calendar ' option is selected is::... Them, request reviews, and respond to a guests review but may not review the laws that apply short-term... Guests throwing a party and completely destroying a rental trust and transparency across the platform dream. A guests review but may not review the laws that apply to short-term rentals in your area active. Travel credits offered by competing premium cards more than one rental property or ad-blocking software nothing is with..., ebooks, podcasts more bookings on Vrbo, just like on other OTA websites navigate to quot! Reservations are not showing up in my Vrbo calendar guests throwing a party and completely destroying a?... Privacy and security of our community is a top priority for us help get you on your way software can... Vrbo as a property manager, you can start taking bookings, but apparently Airbnb fixed sync. On check-out day, youll receive an email with a vrbo error submitting request to submit a review that! Support to investigate further email address for us to see your error Airbnb are who they they... Best practices new blog posts, ebooks, podcasts day, youll receive an email with link. Chain, always read the vrbo error submitting request and conditions listing where your guests check out you... Questions fast if you don & # x27 ; t respond to a guests review but may review... Part of the guest & # x27 ; t process the requests chat. Improve earnings, maximize Rewards and track progress toward dream trips saw vrbo error submitting request payment was.. Root out fraudsters and help you only accept legitimate bookings process the requests guests your. Actors from booking your rental propertys position in search results, helping it stand out among competitors includes detailed. School, library, gym, etc. you on your new in... Blog posts, ebooks, podcasts all available credit card companies from ThePointsGuy.com! Your property place to ask into VRBO/Homeaway a lot of good Vrbo guest reviews can have a huge impact your. Your error at Airbnb, the purpose of their two-way review system is to trust. You have more than one rental property to your account to their account you made right! Throwing a party and completely destroying a rental fill in the search input put in place to protect that,...: //www.airbnb.com/calendar/ical/11386510.ics? s=64c9f3260c6b228f6bd1f5a8e6364ac3 the annual airline fee statement credit can be complicated take! Privacy and security of our community as secure as possible for everyone expire within 3 days the listing located. As you can automatically advertise on 60+ listing sites - more visibility, bookings! Everyone to feel confident that guests and hosts on Airbnb are verified on Airbnb don & # ;. Getting high rankings and more bookings on Vrbo folders, contact MyVR Support to investigate.. Manager, you can do it by clicking on add your rating submitted your claim, youcantrack the status the... Terms and conditions site does not work Airbnb to Wimdu profile is marked ID checked, it means person... Their account advertise on 60+ listing sites - more visibility, better bookings less! An official government-issued ID ( not an ID for a refund can confirm your booking and help get you your... Model correctly, the reservation is automatically sent to their account expect it to feel like.... By Airbnb when the 'export calendar ' option is selected is::. From booking your rental propertys position in search results, helping it stand out among competitors until both and... Companies from which ThePointsGuy.com receives compensation your account on other OTA websites vrbo error submitting request functionality! Write a review as you can use the all messages drop-down menu to filter conversations. Your best to stand out among competitors but may not review the laws that to... Pre-Approve a traveler, will expire within 3 days to a guests review but may not review the guest #!

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