In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Its been eight months. To be precise, we were scheduled for the "Included" shore excursions in each port. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. 4 0 obj The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. we have done 3 river cruises with avalon and have been very satisfied. Refunds are made based on the cancellation conditions. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. operators in regard to the cruises described herein. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. Going back to reviews over past year, this has happened other times as well. When I didn't get my phone calls answered, I posted there and they reacted. Finally, we were told we could not make arrangements for our own excursions. Posted Saturday at 06:49 PM. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. Further, Viking added that "non-compliance . These options are not acceptable to us, and they should not be sufficient for Viking. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link You still had your local tours and many other items included. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. I wouldnt have. After all, this too shall eventually pass. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Stay current with special offers, news and destination-focused content. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. fortunately as travel consumers we have lots of choice. Posted August 21, 2020. The cruise line offered her future cruise vouchers worth 125 percent of her fare. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. Travel companies always do the math so it favors them. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. I've already done my part. Viking refuses - saying it was paid with vouchers. Viking River Cruise Guide. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. If you paid with vouchers, those vouchers will be returned to your account. Any balance after Viking issues the vouchers is returned to you in cash. I booked a trip of a lifetime to celebrate my 60th Birthday. Viking River Cruise refund policy is clearly stated under their terms and conditions. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). Refunds are made based on the cancellation conditions. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. You have to fly in via the UK only'. Viking has an office in California. They may sound sympathetic. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. Author. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. Help! We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Sears couldnt deliver my appliances. Their claim was denied and the couple let Viking know. Took cruise from Budapest to Nuremburg and then to Prague. If a cruise is . Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Its been a month and they have not called. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. LauraS If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. (And you'll typically have a much larger room in a nice hotel). 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. #5. Community Rules apply to all content you upload or otherwise submit to this site. However our travel agent recommended Viking & Avalon. Within two hours, I was contacted by someone from Viking customer relations. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. A: Viking should fully refund your cruise. September 30, 2008. 60% of Full Fare. It promised refunds later,. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Next time work with LLoyds of London, they'll write insurance for anything. That didnt seem fair, Keyles said. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. I can understand they cannot control water levels, but their business practices and customer service sound awful. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. And heres a 2015 case involving United frequent flier points. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. Sorry. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. I can't get a response to my messages. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. #24 states a different situation than yours, so maybe your TA is at fault. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. Good luck on your cruise! He paid Vantage $18,536. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. Well, you can always ask about the details before you sign on the dotted line. We were talked into buying insurance for $1500. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. We both have autoimmune conditions. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Also post #22 cites the procedure and due date tom request cash. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. The tour guides have always been great and very entertaining and knowledgeable. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Viking Cruises had treated us wrong for something we have no control over. LauraS Keyles reached out to Bamboozled for help. more. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. as paid, with no further liability of any nature. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. I can't believe this is legal! But then the coronavirus hit and the couple, ages 66 and 76, were concerned. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Vrbo took my $1,270! Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. July 27, 2011. Will I ever see my refund from Pacific Holidays? If you cancel a cruise, the cancellation matrix applies. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. 3 downloads. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. Get the answer in writing if possible. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 The cruise was cancelled!!!!!! I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. That would penalize us 75% of the total fare. 3 0 obj :confused: Have you read the cruise contract to see what your rights are? Youll also connect with other readers who want to make the world a better place. But all was not lost. 100% of Full Fare. 1 0 obj Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. 89-60. VikingCruises, Community Specialist at Viking Cruises, responded to this review. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Mandatory vaccine cards to cruise are required. We reached out to Viking again to see if it would look at the case one more time. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. So another powerful channel of complain is letter to the California Attorney General! . If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). 59 or less. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. And I'm urging everyone who got shafted to do the same. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. Deadlines for requesting a refund can be found in guests' original communication. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. We're looking forward to sailing with them in June. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? 6. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. Ive waited a year for my river cruise refund. Then Viking canceled their next cruise and offered another 125 percent voucher. They essentially had a bus trip in Europe. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. The card was not charged. <> You will be able to leave a comment after signing in, By Refunds are made upon receipt and depend on the working times of banks. CARRIERS RIGHTS. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 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