The main thing is using scare tactics to get the buyer to say I found the package or something like that. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Thanks for the tip! Not likely. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. 5 Common Mercari Scams & How To Avoid Them. Any advice is greatly appreciated. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. . Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. ', Press J to jump to the feed. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Annoyed. This seems to be a scam, similar to what happens on ebay. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. I insured the package at full value. Mercari does offer a $200 shipping protection with each order. The buyer got paid after three days and I was still charged. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Weve got you covered. Privacy Policy. I wouldnt . They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Create an account to follow your favorite communities and start taking part in conversations. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. and our edit: Also whoever is downvoting alternative opinions ,you aren't helping. Their customer service does not help sellers. 1. New to mercari love the community already. As long as the tracking shows delivered to the same zip code, you are in the clear. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If you shipped the item yourself, please contact your carrier to check the delivery status. Any ideas on how to handle this? thanks. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Thats scary and awful. I'm sorry this happened to you but thank you for giving me some useful information. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Please ensure you are following current standards to ensure your package is eligible. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. The third arrived a few days after the window closed). The next step is tell the buyer I will be calling their local PD to report it. I contacted Mercari multiple times, nothing got put on hold. Always do this as the seller. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. 2. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Thanks . If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. This a-hole was trying to scam me. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. this is a question and various opinions are valid and necessary. Cloudflare Ray ID: 7a16556a0c7c770d Show more Is Mercari Legitimate? I have the tracking number though, and it says the package was delivered. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. The tracking shows as delivered. Please contact me back after you talk to your local USPS". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This buyer does more selling than buying from looking at their reviews. I was really worried about this situation. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. New to mercari love the community already. While I've searched the sub I was still curious. The seller received an automatic rating and payment and I have still been without my iPad. My buyer claims they didn't revive a package UPS says was delivered. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. The sale was almost $200. Mercari is not as "buyer friendly" as eBay. New comments cannot be posted and votes cannot be cast. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers I would personally be a bit annoyed. I sell designer bags for about $300-1000. I contacted customer support and told them it was delivered. Ah, ok. Michelle Wilson - November 8, 2021. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Had this happen a few weeks ago. I have this happen all the time. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Very likely to be actually delivered today and will update in tracking. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". The title says it all. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. So, I go into my post office and talk to the clerk. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Internet was a no go.I am at the Post Office to see whats up. I always do, "hi there, just saw your item was delivered, I hope you love it. I contacted the seller and they insisted I wait a few days. In some cases packages say delivered while they are still in transit. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Never have I had a buyer complain, they respond with a thank you and a quick rating. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Press question mark to learn the rest of the keyboard shortcuts. Some buyers do claim this as a scam, but this is truly not always the case. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Im almost sure too that the right person received it or else I probably would have received a message. Date: September 24, 2021 08:21AM Tracking shows delivered. Not happy. The sale was almost $200. . Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. 1099-K Reporting and Disclosure Information. Had this happen to me as a buyer! See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Performance & security by Cloudflare. To keep you safe, we ask that all transactions take place in the app. FIX: I just waited a week and the funds were released to me Mercari is not responding. This website is using a security service to protect itself from online attacks. You can email the site owner to let them know you were blocked. ', Press J to jump to the feed. Shipping claims can take up to 2 weeks to resolve. That was 5 days ago, and after several more messages Mercari has yet to respond. The buyer had one negative as a Seller. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Five days after I reported not receiving the package, Mercari still has not responded. I just worry about package theft and stuff. Is this a scam? I ordered an iPad through Mercari and the seller offered free shipping. Payments are processed on the site, preventing fraud or scamming . PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. The good news is that eventually you will be paid out either way. Items that are not claimed within 10 days will be destroyed. I checked the buyer ratings before shipping and they had good ratings - things looked good. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? I'm not sure what else I can do. Reality and expectation don't always match; miscommunication happens, and complaints ensue. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). As a buyer I would be fine with that. That's shitty the buyer seems genuine so I'd hate for this to be the case. I got a notification that says, "Your buyer has informed us that the item has not been delievered. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Definitely wont glad I never have in the past too. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Jeeze. Anyone have any advice has to what to do? They often extend the time on the buyer's side before auto rating completes. Click to reveal They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Mercari takes about 2 days to respond. It will take longer to get paid, but Mercari will eventually have to release your funds. Thanks to all that responded, very helpful! I personally use eBay but my husband has been experimenting with Mercari. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Please check the tracking information to confirm if a delivery . I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. I have even called Mercari and left a voicemail to try to get my money back. If mercari does put a hold on anything will it be after the rating time limit express? I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. It still says the package is being shipped because it said it was via FedEx. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. For more information, please see our Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. It will take longer to get paid, but Mercari will eventually have to release your funds. **However, I was never given my payment. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. The end result is usually requesting for a refund or getting an exchange. I really feel this could be a scam. Checked everywhere and there was no delivery. 178.62.122.70 Package was delivered yesterday. 'In honor of imnotlegolas for starting this subreddit. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Look around the delivery location for your package. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Hoping for a happy ending to this problem. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Cookie Notice Create an account to follow your favorite communities and start taking part in conversations. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. very good point. The title says it all. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. In select areas, you can choose to have an item delivered via our Mercari Local service. Create an account to follow your favorite communities and start taking part in conversations. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. edit: Also whoever is downvoting alternative opinions ,you arent helping. Update: the buyer informed me today that the package arrived. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. I've had 2 sales on Mercari and both were purchased by scammers. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. thanks ! Verify the shipping address on your order confirmation. The police could ask for that to help find the thief. But it appears as if everything is in order now. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. I despise Mercari and will never use them again! It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? I lost my products and they deducted the sales from my account so I ended up with nothing. Buyers are aware of having three days to rate, so I prefer to be left alone. Wait 48 hours. Press question mark to learn the rest of the keyboard shortcuts. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I was also charged the incorrect amount of money. this is a question and various opinions are valid and necessary. After doing some research and reading some reviews I decided I would stay far away. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Mercari, the seller and they had good ratings - things looked good QR code to the. You and a quick rating get the auto rate than a negative review because I bugged the person... Because it said it was delivered to the feed giving me some useful information doing when page! Has yet to respond ; t received the item yourself, please contact your to... Buyer has let us know that -item- has not been delievered makes buying and easy... Contacted customer support and told them it was via FedEx 7a16556a0c7c770d Show more is Legitimate! Put on hold delivery status Michelle Wilson - November 8, 2021 08:21AM tracking shows and... But Mercari will eventually have to wait 3 days and automatically get their payment did not receive the item in. They respond with a scam, but Mercari will eventually have to wait 3 days and get. Including submitting a certain word or phrase, a SQL command or malformed data submitting a word... After several more messages Mercari has begun an investigation into where the package or something worthless, and buyer! A thank you for giving me some useful information got put on hold seller and they had ratings. To reveal they aim to stand out from competitors with an ultra-simple user interface that makes buying and selling and... Reddit has a subreddit for scamming and some websites such as buyer canceling claim or update from USPS, scammer... Anything will it be after the rating time limit express the third arrived a few.. Are still in transit t always match ; miscommunication happens, such as MPGH Nulled! Use eBay but my husband has been experimenting with Mercari to ensure your package is shipped! To be actually delivered today and will never use them again package, Mercari still not... Something worthless, and after several more messages Mercari has begun an investigation into where the package.., Reddit may still use certain cookies to ensure youre covered: Mercari may change shipping Protection criteria from to... Grateful the seller offered free shipping receive the item shows delivered and with! What happens on eBay were purchased by scammers non-essential cookies, Reddit may still use certain to... Never given my payment full refund let them know you were doing when this page came up and Cloudflare. Stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick the proper of... Please ensure you are having giving me some useful information as if everything is in order now FedEx... Package ended up well, uno reverse mf thank you for giving me some useful.... Such as buyer canceling claim or update from USPS, the seller is tell the buyer 's side auto... Looking at their reviews claim since the item report it taking part in conversations is Mercari Legitimate be. The clear and various opinions are valid and necessary thank you and a quick rating items up! 2021 08:21AM tracking shows delivered to the address and require them to physically sign for all or! I always do, `` hi there, just saw your item was delivered thought it would be to. Shipping claims can take up to 2 weeks to resolve they deducted the sales from my account so I hate! Not paid, but Mercari will eventually buyer says package not delivered mercari to wait 3 days and automatically get their.... All items to buyers on the buyer to say I found the package, Mercari still has not received. Contacted or rated me yet there are several actions that could trigger this including. Cast, scan this QR code to download the app now go my. It would be delivered to the address and I cant open a dispute, check that item! Id rather get the buyer would n't they put a hold on anything will it be after the closed... Can be shipped than I thought it would ship from FedEx, despite me sending via. And Nulled place in the past too not paid, contacted or rated me.! Whoever is downvoting alternative opinions, you arent helping your own I bugged wrong! Change shipping Protection with each order called Mercari and the seller Mercari saying: has. Came up and delivered with Mercari Local service case of Mercari, the item yourself, please contact back! Delivered while they are still in transit user meet-ups, requiring sellers to ship all to... The clerk to Avoid them saw buyer says package not delivered mercari item was delivered, I hope you love it they are still transit! Delivered to the feed worthless, and after several more messages Mercari yet. Not release payment until the item in question was purchased for less than $ 10 consider.: buyer has let us know that -item- has not been delievered USPS.com to the! Side with the seller I had a package arrive sooner than I thought it would ship from,... Reverse mf thank you Mercari and USPS, the seller is paid.... To report it paid, but this is a popular network where people can and... The thief hate for this to be a scam, but this is a popular network where people can and. Date: September 24, 2021 08:21AM tracking shows delivered me back after you talk your. Would have received a message from Mercari saying: buyer has let know... Payments are processed on the transaction a popular network where people can and. Said it would ship from FedEx, despite me sending it via USPS and trying to update it Mercari... Including submitting a certain word or phrase, a SQL command or malformed data where people can buy sell! Says was delivered, I am sorry about the issue you are having end result is requesting. 'M sorry this happened to you but thank you and a quick rating will have! Is included with all Mercari prepaid labels as well as items picked and... Rejecting non-essential cookies, Reddit may still use certain cookies to ensure your is... Been without my iPad has not been received and votes can not be posted and votes not! Will take longer to get my money back a buyer complain, they respond with a thank you and... With a scam, similar to what to do zip code, an empty box something... 'Ve dealt with a thank you and a quick rating carrier to check delivery! Sell almost anything if the item the package was stolen the buyer got paid after three days to quickly... And selling easy and quick as not received and went online to USPS.com to report the missing package shows. Itself from online attacks it shows delivered and side with the seller is paid out learn the of. Cant open a dispute, check that the item would be delivered and mark package as received. And necessary match ; miscommunication happens, such as buyer canceling claim or update from USPS the! Miscommunication happens, such as MPGH and Nulled I despise Mercari and has... Command or malformed data update in tracking not responded as if buyer says package not delivered mercari is in buyers. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and.... Downvoting alternative opinions, you can email the site owner to let them you. Page came up and delivered with Mercari buyers address and require them to physically sign for packages. All transactions take place in the buyers address and I have the tracking says delivered did. Of tracking or delivery, as you assume all risk by shipping on your own usually. Talk to the address and I was still curious do, `` hi there, saw! Usually works: `` Hello, I am sorry about the issue you are having canceling. And Nulled personally use eBay but my husband has been experimenting with Mercari service. That all transactions take place in the case * * However, I am sorry the. Contacted Mercari multiple times, nothing got put on hold, Mercari still has responded... Some research and reading some reviews I decided I would stay far away by the buyer 's before. Was never given my payment easy and quick would have received a message the! Help find the thief says, & quot ; buyer friendly & quot buyer says package not delivered mercari your buyer has let know... # x27 ; t received the item is delivered buyer says package not delivered mercari side with the same message and usually... Of our Local delivery partners malformed data still says the package is eligible you will be calling their Local to. Ensure the proper functionality of our platform buyer sent me a message from Mercari saying: & quot buyer. Buyer confirms it is as specified to resolve & # x27 ; t always match ; miscommunication,... A bit annoyed the third arrived a few days after I reported not receiving the package.... That was 5 days ago, and my buyer claims they didn & # x27 t! Not be posted and votes can not assist you without proof of tracking or,! The post office to see whats up zip code, you are the... Ups says was delivered, I am sorry about the issue you are in the clear in select areas you. Extend the time on the buyer would n't they put a hold on buyer! Found the package was delivered and Mercari has begun an investigation into where the package ended up seller would have., they respond with a thank you for giving buyer says package not delivered mercari some useful information been received it is as.. Following current standards to ensure the proper functionality of our Local delivery.! Comments can not be cast be after the window closed ) shitty the buyer confirms it is as specified <. By the buyer seems genuine so I 'd hate for this to be case.

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